Privacy Policy

1. Introduction

Welcome to SwagHatz ("we," "us," or "our"). We operate the website swaghatz.net (the "Site"), where we sell premium handcrafted custom hats. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.

By using our Site, submitting a form, making a purchase, or otherwise providing us with your information, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Information You Provide Directly

• Contact information — such as your first and last name, email address, phone number, and mailing/shipping address.
• Order information — such as products ordered, customization preferences, sizing details, and purchase history.
• Payment information — payments are processed by secure third-party payment processors; we do not store your full credit or debit card numbers on our servers.
• Communications — messages you send us through contact forms, email, phone, or text message.
• SMS consent — your opt-in status for receiving text messages from us, and the date and manner in which consent was given.

Information Collected Automatically

• Device and usage data — such as IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs.
• Cookies and similar technologies — used to remember your preferences, analyze Site traffic, and improve your experience. You can control cookies through your browser settings.

3. How We Use Your Information

We use the information we collect to:

• Process, fulfill, and ship your orders;
• Communicate with you about your orders, inquiries, and custom design requests;
• Send order confirmations, shipping updates, and customer service messages;
• Send marketing and promotional communications (only where you have opted in);
• Send SMS/text messages where you have expressly consented to receive them (see Section 4);
• Improve our Site, products, and customer experience;
• Prevent fraud and maintain the security of our Site; and
• Comply with applicable laws and regulations.

4. SMS/Text Messaging Program & Consent

SwagHatz offers SMS/text message communications for order updates, customer care, and promotional offers. By providing your phone number and checking the SMS consent box on our forms, you expressly consent to receive text messages from SwagHatz at the number provided.

• Message types: order confirmations, shipping notifications, customer care responses, appointment/design consultation reminders, and occasional promotional offers.
• Message frequency: varies based on your activity and preferences.
• Cost: message and data rates may apply according to your mobile carrier plan.
• Opt-out: you can opt out at any time by replying STOP to any message. After you send STOP, we will confirm your unsubscribe status and you will no longer receive SMS messages from us unless you re-subscribe.
• Help: reply HELP to any message, or contact us at [email protected] for assistance.
• Consent is not a condition of purchase. You may buy from SwagHatz without opting in to text messages.

5. How We Share Information

We do not sell your personal information. We share personal information only in the following limited circumstances:

• Service providers — trusted vendors who help us operate our business, such as payment processors, shipping carriers, website hosting providers, email delivery services, and text messaging platform providers. These providers may only use your information to perform services on our behalf.
• Legal compliance — when required to comply with a law, regulation, court order, or lawful government request, or to protect our rights, safety, or property.
• Business transfers — in connection with a merger, acquisition, or sale of business assets, in which case we will notify you of any change in ownership or use of your information.

For clarity and consistent with Section 4: mobile phone numbers and SMS opt-in consent are never sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

6. Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy — for example, to fulfill orders, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

7. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your personal information;
• Opt out of marketing emails by clicking the "unsubscribe" link in any email;
• Opt out of SMS messages by replying STOP at any time; and
• Disable cookies through your browser settings.

To exercise any of these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law.

9. Children's Privacy

Our Site and products are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be communicated by posting the updated policy on this page. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Business Name: SwagHatz
• Website: swaghatz.net
• Email: [email protected]